Location: The Heritage Museum & Cultural Center
Hear first hand tips and tricks one of the top organizations in the world uses for delivering award-winning service. Improve employee and customer engagement, innovate your culture, and differentiate yourself from your competition.
Space is limited to the first 100 per session!
9:00 am – 12Noon Customer Service Reenergized: Reinvigorate your customer experience professionals.
To inspire a culture of consistent and genuine customer service, your employees must understand the foundations of customer engagement and how to translate this understanding into actions. This highly interactive program focuses on The Ritz-Carlton customer experience fundamentals and the essential components of customer service. Every customer interaction impacts your brand, and each employee can further your organization’s path to exceptional service.
1:00 pm – 4:00 pm Memorable Customer Service: Service is the true brand differentiator, and authentic, personalized service is what drives customer loyalty.
To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.
Proudly presented by Blue Cross Blue Shield of Michigan & The Heritage Museum & Cultural Center
$149 per session
$249 both sessions